Returns, Replacement & Refund Policy
At LiLLBUD, every product is carefully curated and packed with love for your little one.
Due to the nature of baby products and hygiene considerations, we follow a
limited return policy, as outlined below.
Return Period
- Return or replacement requests must be initiated within 3 days (72 hours) from the date of delivery.
- Requests raised after this window will not be eligible for return, replacement, or refund.
Eligibility for Returns
A return request will be considered only if all the following conditions are met:
- The request is raised within 3 days of delivery.
- The product is unused, unopened, and in original packaging.
-
Shrink wrap, seals, tags, and accessories must be intact.
- Invoice / order details must be provided.
Please note:
-
Products returned due to personal preference (change of mind, theme dislike, etc.)
will incur a ₹100 reverse shipping charge, borne by the customer.
Alternatively, customers may self-ship the product to our warehouse at their own cost.
- Products purchased using BOGO / Buy-One-Get-One offers are not eligible for return.
- Products purchased from third-party marketplaces will follow the respective platform’s return policy.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, missing items, or incorrect,
please contact us within 3 days of delivery.
Mandatory Requirements:
-
A clear unboxing video showing:
- The original sealed package
- The product condition upon opening
- Supporting photos, if required
Requests without an unboxing video may not be accepted, as this helps us investigate and resolve issues fairly.
Once verified:
- LiLLBUD will bear the reverse shipping cost.
- You will be offered a replacement or refund, as applicable.
Replacement Policy
- Replacements are available only for damaged, defective, incorrect, or incomplete products.
- Replacement requests must be raised within 3 days of delivery.
-
Once approved:
- We will arrange a pickup.
- After quality verification at our warehouse, the replacement will be dispatched.
Cancellation Policy
- Orders can be cancelled only before dispatch.
-
If a prepaid order is refused at delivery and returned to us,
a ₹100 logistics & handling deduction will apply.
Refund Policy
Refund After Return
- Refunds are initiated once the returned product passes quality checks at our warehouse.
-
Prepaid orders: Refunded to the original payment method.
-
COD orders: Bank details will be requested.
- Refunds may take 4–7 working days to reflect, depending on the bank.
Refund After Cancellation
- Refund will be initiated once cancellation is confirmed.
- Processing time: 4–7 working days.
Late or Missing Refunds
If you haven’t received your refund after 7 working days:
- Please check with your bank or payment provider.
- If the issue persists, contact us at info@lillbud.com.
Contact Us
For any questions regarding returns, replacements, or refunds, please reach out to us at:
📧 info@lillbud.com
We’re always here to make sure your LiLLBUD experience is smooth, safe, and delightful!
